Marks out of 10 for GP surgeries
Today the BBC reported that the results of a patient survey into satisfaction rates at more than 8,000 English practices are to be published online.
The scores out of 10 for the surgeries will be based on how easy it is to get an appointment and how well doctors and nurses explain conditions and should make interesting reading for local people across the country.
The ratings will feature on the NHS Choices website, where patients can already leave feedback about their experience of their local GP's surgery.
As a medical negligence solicitor, I find the moves by the NHS towards a more open and transparent system very welcome. By allowing patients to leave comments on a public facility I would hope that any genuine criticisms will be acted upon, enabling surgeries to improve their service to patients.
The clinical negligence team at JMW continues to represent people who have been harmed because of mistakes made in GP surgeries. While complaints of this nature are in the minority and most will be regarding day-to-day issues and the management of the practice, it follows that a well organised and run surgery will be best placed to ensure a high level of patient safety.
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