Complaints Management - How to not make things worse!

27th April 2017

Clients expect more and more from the services you provide.

It’s in your firm's interest to give high priority to effective complaint management.

Join us on the 27th April 2017 and learn the top tips for handling complaints and better still how to eliminate them before they start.

Organised by the Law Society’s Small Firms Division and Family Section and hosted by JMW Solicitors, this workshop is facilitated by Elisabeth Bellamy, a leading management consultant who delivers the rare combination of the insight of an experienced legal fee-earner with many years of law firm management, and feature contributions from the Legal Ombudsman and a local family law practitioner.

The event is free for Lawshare members, solicitors working in smaller law firms and sole practices, family law practitioners and members of the Law Society’s Family Section. 

Schedule

Refreshments & Registration: 16.45

Seminar: 17.15

Finish: 18.30

All our seminars are free to attend and are worth 1 CPD point.

To book..

Book your place now by RSVP'ing below or email caroline.mccarron@jmw.co.uk  

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