Consumer Terms

If your products or services are aimed at consumers rather than other businesses, your position as a supplier is impacted by a number of pieces of legislation.

Consumers benefit from a wide variety of Consumer Protection legislation, providing them with important protections in relation to quality and price, and a protection from hidden terms or terms which absolve businesses of the implications of non-performance.

Equally, where contracts are entered into remotely or off trade premises (such as at their home or on the phone or over the web), consumers have additional rights, including cancellation rights.

Whilst in a business to business (B2B) arrangement it is normal practice to try and limit your liability, in a business to consumer (B2C) arrangement your ability to limit your liability for defective products or poor service is much reduced. This is because terms that deprive a consumer of their statutory rights are often ineffective.

How we can help

We regularly advise businesses dealing with consumers in B2C arrangements in relation to:

  • Terms and conditions of sale
  • Rights in relation to distance or off-premises sales
  • Promotions and prize draws

Our team works closely with businesses to understand the ways in which their businesses work, the products or services offered and advise businesses to understand their obligations in relation to consumers and to structure their processes and policies to try to protect their interests but not to infringe consumer protection legislation.   

Speak to us today

If you are in search of expert advice regarding this often complex area of law, get in touch with our expert solicitors today. Doing so couldn't be easier, simply give us a call on 0345 872 6666 or complete the online enquiry form and a member of our team will get back to you. 


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