Frequently Asked Questions

It is natural to have questions surrounding the process of transferring your claim to us.  We’ve put together a list of frequently asked questions that may spring to mind whilst you’re making the decision to transfer your file over. 


  • How much does it cost to transfer my claim over? 
  • It won’t cost you a penny to transfer your case to us! 


  • My old solicitor settled my case, but I don’t think what I got was right – can I still get you to check my claim? 
  • Yes, absolutely.  Give us a no-obligation call on 0800 054 6570 so we can chat to you and get more of an understanding of your case. 


  • How much will it cost me to make a claim? 
  • Most Personal Injury cases are operated on a no win, no fee basis.  This means exactly what it sounds like; if your case isn’t successful, you won’t have to pay a penny. 

    The situation may be different if we are going to re-open a case that has already been closed, but this is something we can discuss with you over the phone. 


  • My insurance firm is telling me I have to use one of their solicitors, but I don’t want to.  What can I do? 
  • To be very clear, you are under no obligation to use a firm of solicitors your insurance firm is telling you to use.  It is often the case that an insurance firm will have a panel of solicitors that they’d like you to use. However, this is primarily to enable the insurer to keep their own costs down.  For the best results, we’d advise that you use an objective law firm, with no attachments to an insurance company. 


  • The defendant’s insurance firm has approached me with an offer to settle my case, just after I told them I was making a claim, and I don’t know if I should accept it or not.  What should I do?    
  • We would advise against accepting an offer that an insurance firm makes to you at an early stage in the case.  Insurance firms are known for employing the tactic of making an offer to an injured party shortly after their accident in the hope that the idea of having some quick cash will be more appealing than making a Personal Injury claim.  Accepting this offer puts you at risk of undersettling your claim, leaving you out of pocket.  We have dealt with many instances where, after our client has been made an offer from an insurance firm, we have secured them a greater, more appropriate compensation award.  For example, our client Mr L was initially offered £10,000 in respect of an accident at work that amputated part of his finger.  We went on to secure him £75,000. 


  • How long will transferring my case over take? 
  • It shouldn’t take too long.  The most important thing is to sign the transfer paperwork we send to you, and then send it back to us.  We will send it on to your old solicitor with a covering letter, and then it is down to that firm to get us your file as soon as possible. 


  • How much compensation can you get me? 
  • It is fair to say that getting personal injury compensation is not an exact science.  There are generally two elements that go into making up your compensation amount.  These are known as general damages and special damages.  General damages are to compensate you for the type of injury you’ve suffered, whilst special damages are intended to cover your monetary losses as a result of your accident.  These can include cover for any loss of earnings, medical expenses, or extra care given to you by a loved one.  As we hope you can appreciate, this means that we cannot give you an idea of what you are entitled to until we’ve had the opportunity to fully examine your case. 

    You should approach any law firm that claims they can get you a certain amount of compensation from the outset of your claim with a very healthy dose of scepticism. You should also question where they’ve plucked the figure from, given that it's unlikely they’ve had the chance to look at the amount of money you earn, understand how much care you’ve had from family members, and so on.  Remember the old adage – if it sounds too good to be true, it probably is! 


  • How long will it take you to settle my claim? 
  • Unfortunately, this is another question to which there is no easy answer.  A straightforward claim can settle in a few months, but complex claims can take longer, and it is fair to say that some of the complex claims we’ve handled have lasted years. 

    Sometimes, it can even be harmful to your overall compensation award to push settling a claim too quickly.  A Personal Injury claim is intended to put you back on an even keel with where you were before your accident.  In order to get you the right amount of compensation, we will advise that you wait until your road to recovery is clear, or your injuries have plateaued, so that we have a good idea of what you realistically need to ensure you are supported financially in proportion to the extent of your injury. 

    What we can promise you is that we will keep you informed at every stage - what is happening with your claim and when we feel the time is right, when you should start considering settlement of your claim.


  • Why should I go with JMW Solicitors, rather than someone else? 
  • We think there are a number of reasons why you should make JMW your only call when it comes to handling your Personal Injury claim.  We have been awarded several Personal Injury awards, and we continue to be very highly ranked in independent industry guides, the Legal 500 and Chambers and Partners. 

    We are led by two Partners with over 40 years of experience between them, and we have a team of over 30 lawyers, with specialist knowledge in every area of Personal Injury law. We are dogged, determined and like to fight for our clients to get the compensation they rightfully deserve. 

    You don’t have to take our word for it though.  Take a look at our client success stories and testimonials to learn about how we’ve been able to settle cases for our clients, and what our clients say about us.   


  • I have already told you on the phone I’m happy for you to handle my case.  Do I need to sign these papers and send them back?
  • Yes, we do need you to sign the papers and send them back to us, as we need a formal written consent from you, which will enable us to act for you.  We can dispatch these papers electronically after you’ve made that initial call to us or send them in the post, whatever is best for you.  Once you’ve returned the papers to us, we can get to work on your case straight away.  


Hopefully, that has been helpful.  But if we still haven’t been able to answer your specific question, please don’t hesitate to get in touch with us on 0800 054 6570, where we’ll be happy to chat with you.  



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