Holiday Claims

Holidays are usually booked for rest and recuperation, but, sadly, sometimes accidents and illness can happen as a result of someone else’s negligence. The personal injury team at JMW has helped many holidaymakers who have suffered an illness or injury while away in the UK or a foreign country, so we understand how frustrating and disappointing it can be to have your holiday ruined by an accident or illness.

To speak to a member of our team about how we can help you if you have suffered an illness or accident on holiday as a result of someone else’s negligence, simply call us on 0800 054 6570. If you would prefer us to contact you, complete our online form and we will be in touch as soon as possible. 

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What Our Clients Say
  • If I need any further legal advice in the future, I will definitely be calling up JMW Solicitors!

    “I have worked as a paint sprayer for more than 26 years, when one day, the grinder in our workshop jammed and was forced out of my hands.  It caused a deep laceration to my left wrist and sliced my abdomen, leaving me in need of hospital treatment and a spell of time off work to recover. 

    “I decided to make a claim and was put in touch with JMW Solicitors, where Anna Ozarowska-Roberts handled my claim.  Anna was great to deal with and never left me in any doubt that I’d get a good result on my claim.  Anna kept in touch with me throughout the case, and was quick to let me know when she had any information about how my claim was progressing.  She always kept me informed with what the next steps were, what would be needed from me and what I could expect to happen. 

    “As well as claiming for my injuries, Anna Ozarowska-Roberts helped me claim back the wages I’d lost after needing to take time off for my injuries to heal, and the expenses I’d had as a result of having to seek treatment in a hospital.  I didn’t realise I’d be able to do this when I first made a claim, and it was really helpful to have that extra information from Anna, letting me know exactly what I could claim for. 

    “Anna negotiated a higher settlement for me than had originally been offered, one that we both felt was right.  I was delighted with all her hard work in resolving my claim.  She’s done me proud and if I need any further legal advice in the future, I will definitely be calling up JMW Solicitors!”  

     

     

  • "I spoke to Jemma Goldstone and from the word go, she was absolutely brilliant"

    “My wife and I had booked a holiday to Turkey that we’d been really looking forward to, but instead, it turned into the holiday from hell as I suffered food poisoning whilst we were away.  I found the hotel had very unsanitary conditions; one side of the restaurant was open, next to the pool, with all the food laid out next to trays, without any lids on them to cover them up.  We didn’t know how long the food had been out, and when we’d tried it, it was often lukewarm. 

    “I’d started to feel ill from the second day, but two days before the end of our trip, I ate a burger off an outdoor hot plate that formed part of the hotel’s outdoor catering facilities. It made me feel extremely ill and ultimately that night, I had to be taken to hospital and spent the night in hospital, on a morphine drip. 

    “I wasn’t able to enjoy the rest of our holiday at all, and felt ill the entire way home.  Two days after we returned to the UK, my wife and I discussed things and I decided to see if I was able to seek legal advice for my illness.  An online search revealed JMW Solicitors and I got in touch with them. 

    “I spoke to Jemma Goldstone and from the word go, she was absolutely brilliant.  All her correspondence to me throughout my claim was first class.  She was able to put both mine and my wife’s mind at rest whenever we had a question.  We were concerned we’d be charged, but Jemma’s letters explained everything, assuring us of the position and that there would be no up front costs. 

    “Jemma has guided us through every step of the case really well, in a way that felt very straightforward and made things easy to deal with.  She told me if I needed to fill in any forms, when I would need to go and be examined by an independent medical expert and made things very clear.  I was happy with how long it took her to settle my case for me, and she ultimately got me back the cost of the holiday and our spending money, with a little more besides.  I’m really happy with the service I had, and wouldn’t hesitate to recommend JMW and Jemma to anyone who’s found themselves suffering from the symptoms of food poisoning abroad thanks to the poor facilities offered by their hotel.”  

  • “I suffered a neck injury whilst a passenger on a bus.  I wasn’t considering making a claim initially, but then my partner noticed I was still in pain and suffering from some residual problems, so did a little online research, and found JMW Solicitors. 

    “I dealt with three solicitors at the firm, with Sam McElroy bringing my case to a conclusion.  It was a pleasure to deal with Sam.  He always kept me up to date, passed me on information over the phone, or via email, about where my case was up to.  I’d never have to call or chase him. 

    “Sam was very friendly and helpful.  It felt as though he genuinely tried hard for me, and Sam’s attitude was that he really wanted to help me get as much as possible, and push for me.  If ever I needed to make a decision, things were always explained well.  I knew what my options were in a situation and could easily make a choice. 

    “I was really happy with the settlement Sam got for me, and I’ve actually already recommended Sam and JMW to other friends who’ve needed help.  It was really good to deal with Sam, and my general overall experience was very satisfactory.”  

  • Raana has been totally professional and helpful

    Raana has been totally professional and helpful throughout my fifteen month compensation claim against the defendant.  I received regular updates on how my case was progressing and always felt that she was always available at the end of the phone or by email if I had any questions. My compensation amount was much higher than I anticipated and I was extremely happy with my award. I would not hesitate recommending the services of JMW Solicitors to friends, family and anyone else.

  • "Raana has always been responsive and sympathetic"

    "After suffering from a trip and fall injury I was put in contact with JMW Solicitors via one of the legal portal websites. I received very professional and courteous advice so I engaged them to handle my case.

    My solicitor at JMW, Raana Afsarpour, has been very effective at handling the case and I have felt very confident in JMW as a result of her attention. Although the case was quite challenging at times Raana has always been responsive and sympathetic.

    My case has now been successfully resolved and I am very pleased with the result.

    I would definitely recommend JMW Solicitors in the future."

     

  • I would just like to thank you

    "I would just like to thank you for all your hard work in getting me a happy result. I know it's your job, but I appreciate it was potentially a tricky one to tackle, I didn't find any other solicitors prepared to take the challenge!"

    Ms C, Warwickshire

     

  • Thank you so much

    "Dear Angela, Thank you so much for all your help throughout my claim. It is very much appreciated. It has been a tough time, but without JMW Solicitors, I wouldn't have been able to get the justice I needed. Many thanks."

    Mr L

Holiday Claims In Depth

At JMW Solicitors, our team of legal experts can provide all the assistance and advice you need to make a holiday accident compensation claim. Our solicitors will fight your corner and have experience in dealing with a range of holiday claims, including:

Our team has experience in dealing with accidents in the most common locations holidaymakers visit, such as Spain, Egypt, Turkey, Greece, Dominican Republic, Mexico, Canary Islands and Tunisia, so if you have suffered whilst on holiday in a resort in one of these popular destinations, get in touch with us on 0800 054 6570 and we will help you make a claim.

A Tour Operator’s Responsibilities

A package holiday is the broad term used to describe a holiday where multiple components, such as accommodation, transport, and often food and beverages, are booked by an individual, via a tour operator, at an inclusive price.

Holidaymakers on a package holiday are able to claim if they’ve had an accident thanks to the Package Travel, Package Holidays and Package Tour Regulations 1992. This means that if you are hurt as a result of someone else’s negligence while using any facilities promoted or controlled by your tour operator as part of your package, you could be entitled to compensation. This can include injuries sustained within your hotel or even pre-booked excursions (under certain circumstances), as well as illnesses caused by poorly prepared food if you’re on an all-inclusive holiday.

To read more about your legal rights on holiday, take a look at our report on the expectations and responsibilities of tour operators.

FAQs

  1. Why Should I Make a Claim for a Holiday Accident?

    Making a claim can help to reimburse you for any expenses you have incurred as a result of your accident, such as medical expenses while on holiday, or time taken off work on your return. You can even be compensated for missing out on any activities you would have undertaken if you weren’t injured or ill. 

  2. Is There Any Evidence That Might Help My Claim?

    When it comes to making a claim for an injury or illness on holiday, it is important to retain as much documentation as possible. This is because it will help your solicitor to prove the circumstances of your accident and the effect it has had on you. This includes:

    • Clear details about your resort
    • All booking records, including terms and conditions
    • Any photographs of the area where your accident happened
    • Information about any assistance provided by the hotel and tour operator, including written reports
    • Any witness contact details
    • Doctor/medical reports provided by any doctor or medical facility you may have visited abroad

Why Choose JMW?

Our holiday claim specialists will take a look at your claim and discuss the next steps with you, explaining the claims process in a clear and concise manner.

Our team’s expertise means we understand how to put together the best possible case for you. It also means we can make the process as hassle-free as possible for you by providing practical and reliable legal advice.

Case Studies
  • Soft Tissue Injuries to Back, Shoulder and Leg Following Accident Disembarking a Plane - £3,900

    Read More
  • Wrist Injury After Slip on Wet Stairs in a Hotel in Turkey - £23,000

    Read More
  • Slip in a Hotel Bathroom - £22,000

    Read More

Talk to Us

To receive all the help you need to make a holiday accident or illness claim, contact our solicitors today. Simply call us on 0800 054 6570 or fill in our online enquiry form and we will get back to you.



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