Support Staff

If you are applying for a specific vacancy please mention this (and the reference number) in your application, alternatively you can submit your CV and we will consider you for future opportunities, depending on your skills.

Current Vacancies

Conveyancing Customer Services Team

We have a new vacancy for our Customer Services team within the Residential Conveyancing Department.

Job description

  1. Telephony role based in a fast and competitive customer service team;
  2. To be the primary contact for clients telephone and email enquiries;
  3. Be able to provide updates to clients, estate agents and brokers using the firm’s case manager system;
  4. To take client card payments;
  5. To handle complaints and escalate to the appropriate supervisor;
  6. The ability to multi-task.

Person specification

  1. Must have telephone customer service based experience.
  2. Must have excellent customer service skills, including professional and friendly manner;
  3. Be client focused and look to provide the best possible experience for the client;
  4. The ability to follow instructions; and work to deadlines;
  5. Must have the ability to problem solve and be initiative led;
  6. Be trustworthy and reliable;
  7. Be a team player;
  8. Good IT skills with attention to detail.

Please forward all CVs to claire.carlo@jmw.co.uk and lee.mcgovern@jmw.co.uk

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