Complaints Procedure 

We aim to provide our clients with a professional, friendly and efficient service. But if something goes wrong, or you feel that we have not achieved these service standards, we need you to tell us about it.

Complaints should be raised in the first instance with the lawyer dealing with your matter, who will endeavour to resolve your concerns quickly. If you remain dissatisfied, please contact the head of department.

For those cases where we cannot immediately resolve your concerns, we operate an internal complaints procedure which is available to download here. 

If you have any queries about our complaints procedures, or would like to progress the complaint further please email


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