Beauty Injury Claims

If you have suffered an injury from a beauty treatment due to the negligence of staff at a beauty salon, claiming compensation could help to compensate for the pain caused and help you as you deal with the after-effects of the injury. The personal injury team at JMW has the skills and experience needed to help you make a successful case and achieve the outcome you are after.

Call our team today on 0800 054 6570 or complete our online enquiry form, which will enable us to give you a call back at a convenient time. We can discuss your beauty injury claim in more detail and explain what happens next.

What Our Clients Say

About Beauty Injury Claims

Many of us visit the beauty salon to boost our confidence and feel our best, and we expect treatments to be carried out to a standard that ensures salon customers are not injured. However, sometimes accidents do occur because of improper training or lack of attention. These injuries can be painful and even disfiguring.

Many beauty treatments carry with them an element of risk, and as part of your visit to the salon, you may be asked to sign a consent form, depending on your treatment. It is important to bear in mind that there are no regulations as to who is allowed to provide most beauty treatments, regardless of how invasive the treatment may be. 

The salon should therefore be advising you of any possible side effects your treatment may have, and you should ensure you are informed about the products and tools they are using before you consent to treatment.  In some cases, the beautician should carry out a patch test to check for sensitivity to chemicals used in the treatment. However, this important process is often skipped. 

If errors on the part of your beauty therapist have left you injured, you will have a viable claim and we will help you get the compensation you deserve. 

Examples of Beauty Treatments

  1. Acupuncture

    Acupuncture is a treatment that involves inserting fine needles into certain parts of your body to relieve pain. While the majority of acupuncture treatments are completed without complications, it is not unknown for acupuncturists to make mistakes. Complications that can arise from acupuncture include:

    • Vomiting, headaches and other pains during treatment
    • Worsening of pre-existing conditions
    • An abnormal level of bruising and redness
    • Damage to tissue and infections
    • Temporary losses of consciousness
    • Abscesses

    If your injury or illness was caused by somebody else’s negligence, you will be entitled to make a claim for compensation.

  2. Case Study: Part Loss of Finger While Working as a HGV Delivery Driver - £75,000

    An HGV delivery driver has been awarded £75,000 of compensation after he lost part of his finger while working.

    Mr L was working as an HGV delivery driver when an incorrectly loaded cargo of metal fell and sliced half of his left index finger off. He decided to make a claim for his injuries with JMW, where Jason Harwood, Partner, dealt with his claim.

    The Claim

    Mr L was contracted to deliver steel poles that had been loaded onto the lorry by a metals company and in order to unload the delivery, he removed a ratchet strap securing the poles. The bundle then fell, causing half of his left index finger to be sliced off. His middle finger was also injured.

    Starting the Case

    Jason sent a letter of claim to the defendant; the metals company that had contracted Mr L and improperly loaded the steel poles. The metals company passed the letter to its insurer, which admitted liability for the accident.

    The firm then offered £10,000 to settle the case, which Jason advised Mr L to reject, as there was not yet sufficient information to properly value Mr L's claim.

    Medical Report

    Jason instructed a specialist hand surgeon to examine Mr L's injuries. His report advised that Mr L had lost muscle strength in his left arm, that his fingers were sensitive and that his grip had weakened. It also suggested that Mr L's job prospects were affected as he could no longer take on jobs that required heavy lifting and carrying.

    It recommended that Mr L undergo physiotherapy to improve his hand function. It was also recommended that Mr L have a prosthetic finger created, and that he receive visits by a care expert to assess what domestic problems the accident had caused.

    Gathering Further Medical Evidence

    Jason disclosed the medical report to the defendant's insurer and began making arrangements for Mr L to be seen by the various experts. The insurer made an offer of £19,000 to settle Mr L's claim, which we considered premature, and so was rejected.

    Mr L was advised to have eight sessions of physiotherapy. Jason requested the defendant's insurer cover this cost, but instead received a third offer to settle. Jason felt this was still premature and advised Mr L to reject the offer pending reports from the care and prosthetics experts.

    The care expert's report said that Mr L could no longer do some household chores, nor maintain the family vehicles. The prosthetics expert reported that, for cosmetic purposes, Mr L required one prosthetic finger for work and another for social situations; the work finger to be replaced yearly, and the social finger to be replaced every two years. Jason used all of this information to compile a Schedule of Loss.


    Jason took witness statements from Mr L and his wife, outlining how the accident had affected their lives. He then disclosed the Schedule of Loss and the prosthetics report to the defendant's insurer, inviting them to make an offer to settle.

    They made an offer of £50,000; still below what we thought Mr L’s case was worth. Jason advised him to reject the offer and make a counter offer. Our offer was rejected and the insurer made a limited-time acceptance offer of £60,000, which we rejected, putting forward a time-sensitive offer of our own. This was rejected, and we issued court proceedings.

    Final Settlement

    We agreed to requests for Mr L to be examined by an independent prosthetics expert and a care expert, both nominated by the defendant's solicitor. The defendant's care expert prepared a report that we felt was poorly constructed, inaccurate and didn't address Mr L's requirements; it even suggested he could continue as normal with his car maintenance hobby, which was clearly not the case.

    We began to arrange for a joint report to be prepared by the two opposing care experts. Prior to this, we received a further offer from the defendant's solicitor to settle the case. Jason consulted with Mr L and, on his authorisation, negotiated a final settlement figure of £75,000.

    Mr L's testimonial

    Mr L was delighted by Jason's work on his case and the conclusion he brought it to. He said: "I consider myself extremely fortunate in having instructed Jason Harwood to pursue my claim. I immediately found him to be polite, friendly and helpful. He also quickly proved to be highly knowledgeable in these matters. He had his feet firmly on the ground throughout, and seemed fully prepared for the twists and turns along the way, and the outcome of my claim was almost exactly what Jason had advised at the outset. I really cannot recommend him highly enough. Thank you Jason. Thank you JMW."

  3. Bikini Line Wax

    When you visit a beauty salon for a wax treatment, you expect the service you are paying for to be carried out to a high standard. However, this industry is not regulated and there is therefore a risk that the individual carrying out your treatment may not be adequately qualified, and lack experience.

    If hot wax or other hair removal products are not used correctly, the results can be painful and unsightly. Common injuries arising from bikini line wax treatments include:

    • Burns (which can also occur during laser treatment)
    • Blistering and tearing
    • Bruising
    • Scarring
    • Persistent pain beyond the normal healing period

    If you have suffered an injury as a result of visiting a beauty salon for a bikini line wax, you are entitled to compensation for the pain and suffering caused, as well as any time off work or corrective treatment required.

  4. Chemical Peels

    A chemical peel is a beauty treatment that involves applying chemicals to the skin in order to remove layers of cells and improve the skin’s condition. There are three types of chemical peel; superficial, medium and deep. Treatment should be carried out by a highly-skilled technician because if a session goes wrong, you could be left with severe injuries.

    Some of the most commonly reported chemical peel injuries include:

    • Burns that are more severe than expected
    • Redness, which lasts a considerable time after treatment
    • Excessive swelling
    • Allergic reaction (if chemicals have not been properly tested)

    Regardless of how you have been injured, if it was caused by the negligence of a beauty technician due to lack of training, failure to follow correct procedures or another error, you are entitled to make a claim for compensation.

  5. Hair Injuries

    Hairdressers and stylists are required to undertake comprehensive training; however, things can go wrong that lead to physical injuries and psychological distress.

    Many hair treatments involve the use of potentially harmful substances and strong chemicals that can cause injury if used incorrectly. For example, if the products used on your hair are left on the hair for too long they can cause a number of issues, including scalp pain, burns and hair loss. In some instances, injuries could have been prevented with the simple use of a patch test; a procedure that involves testing the skin’s reaction to certain hair products, such as hair dyes, and may be overlooked.

    The team at JMW has experience in dealing with the following hair damage and issues, and can help you make a claim:

    • Burning of the skin
    • Hair loss
    • Itchy or flaky skin
    • Rashes
  6. Eyelash Extensions

    Many people have regular eyelash extension treatments to give them fuller-looking lashes. However, the skin around the eyes - and the eyes themselves - is very sensitive, meaning serious injury is always a risk. The team at JMW has experience in dealing with the following eye damage and issues:

    • Allergic reactions
    • Burning
    • Damage to natural lashes
    • Skin damage
    • Other eye injuries

    If an accident occurs while an extension treatment is carried out and the accident was preventable, the injured party has the right to make a claim - and JMW can help.

  7. Laser Hair Removal

    Laser hair removal has become a popular way for removing unwanted body hair. However, any treatment involving lasers carries a risk, and injuries suffered during treatment can be severe.

    Accidents and injuries involving laser hair removal often occur due to improper training, insufficient knowledge, lack of attention to the treatment being carried out, or a lack of understanding of an individual’s medical history or whether they are likely to have a reaction to the treatment.

    We deal with many different claims relating to laser hair removal, and these include:

    • Skin burns
    • Excessive hair removal/hair removal in the wrong areas
    • Scarring
    • Infection/itching
    • Psychological problems arising from injury

    If you have been injured during a laser hair removal session because of an error by a technician, our experienced and knowledgeable solicitors can assist you.

Why Choose JMW?

When making any kind of legal claim, it is essential to choose legal experts who have the relevant knowledge and experience to successfully pursue and conclude your case.

At JMW, we have a dedicated beauty injuries team with the experience to deal with these specific injury claims, who will provide you with straightforward advice on your claim.

We are proactive and professional in our approach and will fight your corner from the onset of your claim right through to its conclusion.

Talk to Us

If you have been injured during a visit to a beauty salon, spa or hairdressers, you may be able to claim compensation for your injuries, as well as the psychological distress you have suffered.

Get in touch with our team on 0800 054 6570 or fill in our online enquiry form and one of our solicitors will get back to you as soon as possible to discuss your situation in more depth and to provide more details about how we can progress your case.

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