I can't praise Natasha enough

"I had planned a lovely week-long holiday with my daughter and granddaughter in a hotel in Devon, where some meals were included as part of the cost of the package I'd paid for. Sadly, after my first full day at the hotel, I was dreadfully ill with sickness and diarrhoea and had to be confined to my hotel room for a few days, along with about a third of the guests, including my daughter. Needless to say, the illness, which was diagnosed as norovirus, completely spoiled our holiday. After I got home, I'd discussed the problem with one of my neighbours, who saw the JMW website online, got the phone number and passed it to me to call. From the moment I spoke with Natasha, I felt immediately put at ease. Natasha was very approachable and really empathetic. Straightaway, I felt that she understood what I'd gone through at the hotel, and after my stay whilst I was recovering. I had initially tried to get some answers myself; I'd contacted a local reporter and the environment officer at the council, as I was so upset with how the hotel had been dismissive of the situation. It felt clear to me that something had gone badly wrong, but I was made to feel unimportant by the people I originally went to for answers. Natasha however, was absolutely brilliant. I had plenty of information from her; she kept me up to date throughout the course of my claim and made me feel like I could trust her and she would deal with my situation in a calm, professional manner. It felt as though she'd taken a weight off my shoulders; I left everything with her and it meant that I didn't need to worry any more. I'd spent weeks trying to get some sort of resolution, but handing it all to someone I could trust made me feel relieved. Natasha was very patient, making sure everything was in a language I could understand and that I understood what was going on, what my options were and how the case was being dealt with. It was ultimately this positive attitude that allowed her to push the case to a conclusion. I can't praise Natasha enough and I would, of course, recommend her and her colleagues at JMW Solicitors. Thank you, Natasha!"

Mrs F

Endorsed by

# # # #

Accreditations

# # # # # #


Let us contact you

*
*
*
*
View our Privacy Policy

Latest Tweets @JMW_PIspeak

Our @joannebrine talks about the recent #LegionnairesDisease outbreak in #Turkey and how you could make a claim if… https://t.co/XfxiPV285H

Follow us