I don't know how you could improve this service

"I suffered a traumatic injury during the course of my work, where my hand was pulled under a conveyor belt. I fractured my left hand ring and middle fingers, and sustained a de-gloving injury to my ring finger. I was really nervous about taking the matter any further forward but in the end, I decided to make a claim and contacted You Claim, who put me in touch with JMW Solicitors. "Right from the beginning, they had a sympathetic understanding of the issues I was facing, even though the specific elements had yet to be discussed in detail. "Throughout the course of my claim, the service I received was amazing, way beyond what I expected. They were there for me whenever I've needed them. They have been thoroughly supportive and helped me at every stage. Not only did they place me at ease in dealing with building a structured case based upon the actual events of my injury, they also put my mind at rest and overcame my anxieties when it came to meeting a barrister to formalise the claim. "Due to the traumatic nature of the accident, I have also struggled with PTSD and their guidance and support have meant a great deal to me, helping me through some very tough moments. "Three years after the accident, I do still struggle with my hand and I know things will never be the same, but JMW's passion, focus and determination have been invaluable during that time, helping me see the end point of my claim. "I have been asked whether I'd suggest any improvements that could be made to the service I receive but I don't know how you could improve a perfect service. I would recommend JMW to anyone who needs to make a personal injury claim. Through their work on my case, I've found myself steered from a desperate, impossible situation into a very positive outcome and I've had a brilliant result - one that has made such a difference to my life."

Mrs P

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