Our complaints policy
We are committed to providing a high-quality service to all our clients. But if something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Where possible, we try to resolve concerns informally. We suggest that any issues are raised with the lawyer responsible for your matter, who will do their best to put things right.
However, if you are still unhappy after speaking to the lawyer, or are uncomfortable discussing any issues with your lawyer, you may raise a formal complaint under our complaints-handling procedure. In order to do this, please contact Matthew O’Neill, risk lawyer, by writing to 1 Byrom Place, Spinningfields, Manchester, M3 3HG or sending an email to firstname.lastname@example.org.
Our complaints-handling procedure can be viewed here.