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Complaints to Media, Data and Other Regulators
We assist businesses and individuals in making complaints to regulators, and also in defending regulatory complaints and investigations.
The team is experienced in guiding clients through the processes of media and data regulators such as those of the Information Commissioner’s Office (ICO), Ofcom, the Independent Press Standards Organisation (IPSO) and the Advertising Standards Authority (ASA).
How JMW Can Help You Make a Regulatory Complaint
The powers and procedures of each regulator are different. In many cases, a regulator will not be able to award compensation. However, it is often possible to achieve a cost-effective resolution to a dispute without recourse to legal proceedings.
JMW can help you with a regulatory complaint by:
- Finding where an organisation has not complied with its obligations to you
- Investigating an organisation’s conduct
- Seeking the removal of published content and material that infringes your rights
- Seeking public vindication
We are able to advise you on the best possible course of action depending on your particular circumstances. If the best option is to pursue a legal claim, we can discuss this with you too.
Making a Complaint to a Media Regulator
If you would like to make a complaint regarding a publication, television or radio programme, we have experience of dealing with the following media regulators:
- The BBC Trust Complaints department, ITV, Channel 4 and Channel 5
- The Press Complaints Commission (PCC)
- The Authority for Television on Demand (ATVOD)
Our solicitors will handle your complaint quickly and efficiently, dealing with representatives of regulatory bodies on your behalf and providing you with regular updates on the progress of your complaint.
We can help you to resolve the issue now before it causes further personal or financial damage, or can help you deal with the fallout following a publication.
Defending Complaints and Investigations
We regularly provide advice and support to organisations that are subject to investigations and complaints. Working with lawyers from across JMW, we can assist you to resolve issues and ensure best practice going forward.
Our expertise in reputation management means we are very well placed to guide our clients through this regulatory process while dealing with any media attention which might arise.