SIM Swap Fraud Advice 

If you have fallen victim to SIM swap fraud, also known as SIM splitting, the solicitors at JMW can provide legal advice to help you seek justice. Our experienced fraud team will guide you every step of the way throughout the legal process. 

If your legal rights have been breached as part of a SIM swap scam, for instance, if your phone company bypassed security checks or your bank has failed to contact you in the instance of large and/or unusual transactions, you may be entitled to claim compensation. 

Speak to our friendly team about your circumstances today by calling 0345 872 6666, or complete our online enquiry form and we will be in touch at a time that is suitable for you. 

What is SIM Swap Fraud?

SIM swap fraud occurs when a stranger tricks a phone company into sending them a new SIM card for your phone account. Fraudsters will use the new SIM card to use your mobile phone number to enable them to access the functionality and services your number provides, including accessing bank accounts and other online accounts. They may also use your phone to make calls or use your data allowance. 

In many cases, the perpetrator will obtain a SIM card for your phone by convincing the phone company that they are you. This can be done using information stolen in data leaks or otherwise obtained through criminal activities. 

If no sensitive information has been scammed out of you, a fraudster may still be able to convince a phone company into sending out a SIM card without performing all of the necessary security checks. 

Once a new SIM card has been activated, your old SIM becomes useless and all of your calls and texts will be forwarded to the fraudster.

How JMW Can Help 

Our data rights department has a strong track record of helping and advising individuals in a wide variety of situations and has handled other cases involving this developing legal area. We will call on years of department legal experience to guide you towards the best possible result. 

Mobile phone companies and banks are increasingly bypassing securing standards in order to enhance customer service. However, by doing this, customer information is often left easily accessible to fraudsters. This ignorance by mobile phone companies and banks can result in serious cases of fraud. JMW Solicitors is here to help if you have fallen victim. 

We can help you secure compensation and have previously secured thousands of pounds for victims of SIM swap fraud. 

How Does SIM Swap Fraud Work? 

To help you understand SIM swap fraud, we have created an infographic explaining how the scam works and how it can be prevented.

Click on the image to view the infographic:


By obtaining a new SIM card, a criminal can gain access to your bank account quite easily, through reading text messages that have been sent by your bank as part of their security procedures. 

Large purchases or cryptocurrency transactions are then made using your account, and the average victim can lose thousands of pounds before they are able to regain control of their phone number. 

The first sign of a SIM swap scam is usually the loss of all phone signal, which is particularly noticeable in places where you normally have a good connection. This occurs when the new SIM has been activated and your account is being accessed through a new device, leaving your old SIM card unusable. 

Another method used by fraudsters is to bombard your phone with calls and texts. This strategy is designed to encourage you to switch off your phone to avoid the annoyance. Once your phone is switched off, you will have no way of noticing the loss of signal when the SIM is swapped. 

If your phone is inundated with such calls, it is best to keep your phone switched on until the problem can be remedied. 

What to Do if You Suspect a SIM Swap Theft

If you believe SIM swap fraud has occurred, or is occurring, you should take the following steps: 

  • Contact your phone company to find out if a new SIM has been requested in your name, and if so, cancel it
  • Contact your bank to let them know the fraud has taken place and to put a block against any large purchases 
  • Change your passwords for all online activity 
  • Consider contacting a solicitor who can find out if your legal rights have been breached

How to Avoid SIM Swap Fraud 

In order to avoid falling victim to a SIM swap scam, phone users should: 

  • Keep any online information about yourself to a minimum (for example, not posting your date of birth online) 
  • Find out what kind of alerts can be set up with your phone provider or bank to notify you of any attempts to access your accounts 
  • Use encrypted messaging services, rather than SMS, as authentication for sensitive accounts 
  • Check with your phone provider to see if any new SIM cards have been issued

If you receive anything suspicious, such as an unexpected text from the bank or an email asking for bank details, contact your bank and phone company on a publically available and secure number immediately.

Talk to Us 

If you have been a victim of SIM swap fraud and would like a solicitor to check to see if your legal rights have been breached, get in touch with JMW today. Contact us by calling 0345 872 6666 or complete our online enquiry form and we will get back to you at a time that is suitable for you. 

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