I have no difficulty recommending JMW to others

"I was injured when as I was alighting from a bus the driver closed the doors and drove off before I was clear. This action resulted in my bags being trapped in the doors until the carrier bags broke as the bus moved away. I ended up very shocked and upset with a badly bruised and wrenched arm, being comforted by a lady stood at the bus stop. After the incident I contacted the bus company but felt that I never received a proper explanation or apology. Eventually I decided to make a claim because I felt that the bus company simply had not listened to my concerns. "When I got in touch with JMW Solicitors, I was very nervous as I had never done anything like this before. A gentleman in the new business team took down all of my details and talked me through how my case would be run. From that phone call onwards, I felt thoroughly reassured and that people were happy to help me. I was then passed to a lawyer who dealt with my claim. "My lawyer always responded politely and promptly whenever I had a query for her. She kept me up to date and informed at all stages of my case, making sure I was happy with how the case was progressing, and ensuring that I had all the knowledge at hand to make decisions when needed. "She also arranged for me to have a medical appointment, where an independent GP examined me and provided a report on my injuries, and was able to use this to negotiate a fair and reasonable offer with the bus company's claims team. I was delighted with the hard work that was put into my case, and most of all, the care and attention that was provided. I have no difficulty in recommending JMW to others."

Mrs H

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