The Opportunity

We are looking for a driven and enthusiastic Business Analyst to join JMW's IT Development team at our Head Office in Spinningfields, Manchester city centre.

As a Business Analyst, you will be the vital link between the Business and IT, analysing and solving problems as part of the firms Product, Software and Solution Delivery life cycle.

Reporting to the DevOps Director, the key responsibilities of your role day-to-day will include:

• Liaising with business stakeholders, Product Owners and the IT team to enable effective analysis of processes, procedures and business challenges.
• Owning and developing relationship with Product Owners and third parties, working together to optimise and enhance features and integrations.
• Defining and mapping processes, including functional and non-functional requirements, enabling clear understanding and effective solution design. 
• Defining critical success factors including reporting and alerting requirements.
• Performing quality assurance, functional and user acceptance testing as required
• Monitoring and reporting on the ‘technology experiences’ within the firm, with a continual improvement mentality, applying structured techniques to investigate wants, needs, problems and opportunities.
• Redesigning business process models in order to reflect changes in working practice or deliver improvements.
• Undertaking requirements elicitation with stakeholders to identify business and user needs.
• Analysing, validating, prioritising and documenting functional and non-functional requirements for business situations, using relevant techniques.
• Identifying data requirements relating to business improvement.
• Assisting in the management and controlled change of requirements.
• Supporting the creation of data models to illustrate how data is represented within a business system.
• Identifying and analysing stakeholders impacted by a proposed change, understand their perspectives and assess how their interests are best managed.
• Assessing and documenting the drivers, costs, benefits and impacts of a proposed business change.

As our firm continues to grow, so too will the scope of your role. Working closely with the Development team and wider IT team, you’ll have the opportunity to contribute to key projects that support the firm’s digital transformation.

About You

We’re looking for someone with minimum one year of experience working within a small team as a Business Analyst to come in and hit the ground running in this multifaceted role. 

In your role as Business Analyst, you will utilise your strong relationship management skills and ability to develop and nurture key relationships to build trust among your stakeholders and drive business change uptake forward. Your ability to influence senior leaders will rely heavily on your confidence, competence and ability to adapt to different personalities.

To be successful in this role, you will also possess:

Essential Skills:

• Proven experience at the investigation and documentation of system requirements.
• Proven experience of product testing or user experience.
• Strong ability to create and maintain process documentation.
• Strong written and verbal communication skills including technical writing skills.
• Excellent research and analytical skills.
• Working knowledge of legal business process and procedures.
• Previous experience in Business/Systems Analysis or Quality Assurance.
• Ability to multitask effectively.
• Inquisitive nature and drive to learn and achieve.

Desirable Skills and Qualifications

• Knowledge of and ability to use Low Code/No Code platforms, such as the Microsoft Power Platform.
• A degree in either Computer Science, Business Studies, Business Administration or similar.
• CCBA or CBAP certification.

Working for JMW  

As well as a rewarding career, JMW offers its colleagues many other opportunities and benefits, including:

• A minimum of 25 days' annual leave (increasing with length of service) plus office closure between Christmas and New Year
• Employee Pension Scheme – SMART pension scheme
• Travel Insurance – covering you and eligible family members
• Death In Service - 3 x basic salary
• Private Medical Insurance (subject to opting in) and option of contributing to add eligible family members
• Income Protection - cover of up to 75% of salary
• Access to an interest free travel pass/parking loan
• A one-hour early finish, one Friday a month
• Two days a year to do charitable work, with a huge variety of events to get involved in
• The opportunity to participate in sports teams, hobby clubs, and social events
• Access to our Employee Assistance Programme and trained Mental Health First Aiders
• Annual promotions process open to all
• Work and employee referral schemes

More information including a full list of our benefits and company culture can be found on the careers home page, and via our social media channels – X, Instagram, LinkedIn.