Business Analyst (Manchester)

Call 0345 872 6666

Business Analyst (Manchester)

Job Type
Full time

The Role

We are looking for an experienced Business Analyst to join JMW's IT Development team at our Head Office in Spinningfields, Manchester city centre.

As a Business Analyst, you will be the vital link between the Business and IT, analysing and solving problems as part of the firms Product, Software and Solution Delivery life cycle. Reporting to the DevOps Director, the key responsibilities of your role will include:

  • Liaising with business stakeholders, Product Owners and the IT team to enable effective analysis of processes, procedures and business challenges
  • Defining and mapping processes, including functional and non-functional requirements, to a standard that enables clear understanding and effective solution design
  • Defining critical success factors and include reporting and alerting requirements
  • Owning and developing relationships with Product Owners and third parties, working together to optimise and enhance features and integrations
  • Performing quality assurance, functional and user acceptance testing as required
  • Reporting on common sources of technical issues or questions and make recommendations to the product team
  • Considering and communicating key insights and findings to Product team
  • Constant monitoring and awareness of the ‘technology experiences’ within the firm, with a continual improvement mentality
  • Applying structured techniques to investigate wants, needs, problems and opportunities
  • Documenting the current situation and apply relevant techniques to structure information
  • Assisting in the development of options and recommendations for change
  • Redesigning business process models in order to reflect changes in working practice or deliver improvements
  • Undertaking requirements elicitation with stakeholders to identify business and user needs
  • Analysing, validating, prioritising and documenting functional and non-functional requirements for business situations, using relevant techniques
  • Identifying data requirements relating to business improvement
  • Assisting in the management and controlled change of requirements
  • Supporting the creation of data models to illustrate how data is represented within a business system
  • Comparing current and future state business situations in order to identify the changes required for business improvement
  • Defining acceptance criteria for business and system changes, and support business
  • Identifying and analysing stakeholders impacted by a proposed change, understand their perspectives and assess how their interests are best managed
  • Assessing and documenting the drivers, costs, benefits and impacts of a proposed business change

Essential Skills Required

  • Proven experience at the investigation and documentation of system requirements
  • Proven experience of product testing or user experience
  • Strong ability to create and maintain process documentation
  • Strong written and verbal communication skills including technical writing skills
  • Excellent research and analytical skills
  • Working knowledge of legal business process and procedures
  • Previous experience in Business / Systems Analysis or Quality Assurance

Desirable Skills and Qualifications

  • Knowledge of and ability to use Low Code/No Code platforms, such as the Microsoft Power Platform
  • A degree in either Computer Science, Business Studies, Business Administration or similar
  • CCBA or CBAP certification

Working for JMW  

As well as a rewarding career, JMW offer staff many other opportunities and benefits, including:

  • A minimum of 25 days' annual leave plus office closure between Christmas and New Year
  • A one hour early finish, one Friday a month
  • Two days a year to do charitable work
  • The opportunity to get involved in sports teams, hobby clubs, and social events
  • Access to our Employee Assistance Programme and trained Mental Health First Aiders
  • Annual promotions process open to all staff

More information about our benefits and company culture can be found on the careers home page.


To apply please send your CV and Cover Letter to, stating the job reference above.