An excellent opportunity has arisen for an experienced Receptionist to develop their existing skill set by joining as a Travel Coordinator / Receptionist at successful, full-service law firm based in Spinningfields, Manchester on a full-time, permanent basis.

This role will support the day-to-day running of the firm, by managing and coordinating JMW’s travel needs. You will book all travel and accommodation for the firm, as well as gain experience assisting the Facilities Operation Manager with the management of JMW’s fleet vehicles.

While working as part of the Reception team you will also support the business as and when required, providing cover for lunch breaks, holidays, and busier periods. This will include greeting clients, booking and setting up meeting rooms, and assisting with events.

This is a versatile role which will allow the right candidate to build on their existing experience whilst also trying something new and varied. You will interact with colleagues at all levels and help us to provide a first-class client service. We are therefore looking for a friendly, welcoming individual with exceptional communication skills, so previous office/reception experience is essential.

This is a full-time on-site role (35 hours a week). Flexibility on shift pattern may be required at times.

Job Duties and Responsibilities:

Travel Coordinator Responsibilities:                                           

• Book all travel on trains, planes and hotel accommodation via our travel booking software system
• Maintain filing system of all travel bookings via Microsoft Outlook Mailbox
• Apply refunds and amendments to all travel bookings as and when required
• Co-ordinate group events accommodation and travel bookings
• Produce weekly / obligatory reports via our travel booking software system

Receptionist Responsibilities:

• Deliver a quality professional reception service to the firm's clients, partners, and employees at all times
• Maintain the Reception area housekeeping to ensure that it is always tidy and professional looking, including set-up and clear down of meeting rooms
• Meet and greet clients and visitors in a warm, friendly and professional manner
• Assist with meeting room booking requests as and when required
• Ensure catering and conference call/AV requirements are provided for each room booking, as necessary
• Assist with preparing for marketing events held in the office, as and when required
• Answer incoming telephone calls and redirect to the appropriate person, taking accurate, clear telephone messages, and passing on to the relevant person in a timely fashion as and when required

Vehicle Management Coordination:

• Assist the Facilities Operations Manager with general vehicle management processes
• Assist in onboarding and offboarding of vehicles i.e. insurance, trackers, immobilisers
• Assist with maintaining the filing system via Vehicle Management Microsoft Outlook Mailbox
• Assist with the updating of the vehicle management spreadsheet via Microsoft Teams
• Allocate and reconcile driving notices/PCN’s to the associated drivers

Knowledge, Skills and Experience Required:

• Previous admin and reception experience
• Excellent verbal and written communication skills
• Able work proactively and use initiative when managing tasks
• A willingness to learn and be flexible to support each element of the role
• Strong attention to detail
• Strong customer service skills
• Polite with a calm, professional manner and a positive solution outlook
• Good computer skills (including Outlook, Microsoft Word, and Excel)

Working for JMW

As well as a rewarding career, JMW offers its colleagues many other opportunities and benefits, including:

• A minimum of 25 days' annual leave (increasing with length of service) plus office closure between Christmas and New Year
• Employee Pension Scheme – SMART pension scheme
• Travel Insurance – covering you and eligible family members
• Death In Service - 3 x basic salary
• Private Medical Insurance (subject to opting in) and option of contributing to add eligible family members
• Income Protection - cover of up to 75% of salary
• Access to an interest free travel pass/parking loan
• A one-hour early finish, one Friday a month
• Two days a year to do charitable work, with a huge variety of events to get involved in
• The opportunity to participate in sports teams, hobby clubs, and social events
• Access to our Employee Assistance Programme and trained Mental Health First Aiders
• Annual promotions process open to all
• Work and employee referral schemes

More information including a full list of our benefits and company culture can be found on the careers home page, and via our social media channels – X, Instagram, LinkedIn.