An excellent opportunity has arisen for an experienced Receptionist to develop their existing skill set at a successful, full-service law firm based in Spinningfields, Manchester on a full-time, permanent basis.

While working as part of the Reception team you will support the business and be able to effectively swap between different tasks such as meeting and greeting clients, booking and setting up meeting rooms, answering incoming calls and assisting with general office administration.

This is a versatile role which will allow the right candidate to build on their existing experience. You will interact with colleagues at all levels and help us to provide a first-class client service. We are therefore looking for a friendly, welcoming individual with exceptional communication skills, so previous Reception experience is essential.

This is a full-time role (35 hours a week) between the hours of 9:00 and 17:00. Some flexibility to change hours will be required occasionally to cover annual leave and sickness absence (between 08:00 – 18:00).

Receptionist Role & Responsibilities Include

• Deliver a quality professional reception service to the firm's clients, partners, and employees at all times
• Approach each day with a flexible and solution-focused mindset, ensuring you communicate well with the wider team to cover key tasks
• Effectively plan and prioritise tasks, sometimes needing to quickly swap between client-facing and administrative duties
• Meet and greet clients and visitors in a warm, friendly and professional manner providing an excellent first impression of the business
• Answer incoming telephone calls and redirect to the appropriate person, taking accurate, clear telephone messages, and passing on to the relevant person in a timely fashion
• Maintain the Reception areas and all 6th floor meeting rooms housekeeping to ensure that they are always tidy and professional looking
• Assist with meeting room booking requests, ensuring you have all required details to effectively plan and prepare for each day in advance
• Ensure catering and conference call/AV requirements are provided for each room booking, as necessary
• Assist with preparing for marketing events held in the office, as and when required
• Assist with general administration, including building access control and ordering catering supplies

Knowledge, Skills and Experience Required

• Previous reception and admin experience in a client facing role in a professional services environment
• Excellent verbal and written communication skills
• Able to work proactively and use initiative when managing tasks
• A willingness to learn and be flexible to support each element of the role
• Strong attention to detail
• Strong customer service skills
• Polite with a calm, professional manner and a positive solution outlook
• Good computer skills (including Outlook, Microsoft Word, and Excel)

Working for JMW  

As well as a rewarding career, JMW offers its colleagues many other opportunities and benefits, including:

• A minimum of 25 days' annual leave (increasing with length of service) plus office closure between Christmas and New Year
• Employee Pension Scheme – SMART pension scheme
• Travel Insurance – covering you and eligible family members
• Death In Service - 3 x basic salary
• Private Medical Insurance (subject to opting in) and option of contributing to add eligible family members
• Income Protection - cover of up to 75% of salary
• Access to an interest free travel pass/parking loan
• A one-hour early finish, one Friday a month
• Two days a year to do charitable work, with a huge variety of events to get involved in
• The opportunity to participate in sports teams, hobby clubs, and social events
• Access to our Employee Assistance Programme and trained Mental Health First Aiders
• Annual promotions process open to all
• Work and employee referral schemes

More information including a full list of our benefits and company culture can be found on the careers home page, and via our social media channels – X, Instagram, LinkedIn.