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If you are involved in an e-commerce dispute of any kind, including disagreements over domain names or purchases, we can help. At JMW, we have a dedicated team with specialist experience in handling the full range of e-commerce disputes.
E-commerce disputes have risen dramatically in number over recent years due to the amount of transactions now made online. Disputes usually arise for the following reasons:
- Damage to an online company’s reputation
- Disagreements on goods sold to someone in another country
- Failure to comply with an e-commerce agreement
Types of E-Commerce Disputes
Abusive Registrations and Cybersquatting
A domain is a vital asset to any e-commerce business and should be protected. We have handled cases involving domain disputes, abusive registrations and cybersquatting.
While some complaints can be made to Nominet or the World Intellectual Property Organisation (WIPO), the cost to your business for each minute that your domain is under attack means the speed of your response is crucial.
As the value of a domain increases, so does the temptation for competitors to copy parts of your website. You may be faced with a competitor who:
- Attempts to use the 'look and feel' of your website
- Copies wording, images or other material from your website
- Copies your terms and conditions, privacy policies or other contractual agreements
These activities could be trademark infringement, copyright infringement or passing off, and are designed to take traffic from your website and drive it to a competitor.
Most e-commerce companies require assistance from a third party to host its website. Inevitably, the security and visibility of that website will be in the hands of a web-hosting company and, if not treated properly, this can cause significant problems for your business.
We have dealt with a wide range of complaints between e-commerce businesses and web-hosting companies, including threats to destroy or disable a website and claims for business interruption or loss/lack of service.
Search Engine Optimisation (SEO) Company Disputes
Web Designer Disputes
A contract is usually entered into with a website designer or builder to establish an online presence. Agreements will generally specify key objectives, milestones and timescales for the design, build and improvement of a website. It is vitally important that web designers do not breach the terms of a contract as it can cause the following issues:
- A delay or interruption in trading activity
- A delay to the launch date of the website
- Reputational damage to a sub-standard or absent website
- Loss of business due to poor functionality
If you feel that a web designer has failed to honour the terms of an agreement, they may be in breach of contract and you should take immediate legal action to protect your business.
Why Choose JMW?
Our e-commerce disputes team has experience in both regional and national courts, acting for clients across a range of industries and dealing with a variety of claims specific to a website. We have acted on cases in which we have been required to protect the setup of a new website or to help an existing website deal with challenges to its reputation.