E-Commerce Disputes

If you are involved in an e-commerce dispute of any kind, including disagreements over domain names or purchases, we can help. At JMW, we have a dedicated team with specialist experience in handling the full range of e-commerce disputes.

Talk to our commercial litigation and dispute management team today by calling 0345 872 6666 or fill in our contact form and someone will be in touch.

E-commerce disputes have risen dramatically in number over recent years due to the amount of transactions now made online. Disputes usually arise for the following reasons:

  • Damage to an online company’s reputation
  • Disagreements on goods sold to someone in another country
  • Failure to comply with an e-commerce agreement

Types of E-Commerce Disputes

  1. Abusive Registrations and Cybersquatting

    A domain is a vital asset to any e-commerce business and should be protected. We have handled cases involving domain disputes, abusive registrations and cybersquatting.

    While some complaints can be made to Nominet or the World Intellectual Property Organisation (WIPO), the cost to your business for each minute that your domain is under attack means the speed of your response is crucial.

  2. Website Infringement

    As the value of a domain increases, so does the temptation for competitors to copy parts of your website. You may be faced with a competitor who:

    • Attempts to use the 'look and feel' of your website
    • Copies wording, images or other material from your website
    • Copies your terms and conditions, privacy policies or other contractual agreements

    These activities could be trademark infringement, copyright infringement or passing off, and are designed to take traffic from your website and drive it to a competitor.

  3. Web-Hosting Agreements

    Most e-commerce companies require assistance from a third party to host its website. Inevitably, the security and visibility of that website will be in the hands of a web-hosting company and, if not treated properly, this can cause significant problems for your business.

    We have dealt with a wide range of complaints between e-commerce businesses and web-hosting companies, including threats to destroy or disable a website and claims for business interruption or loss/lack of service.

  4. Search Engine Optimisation (SEO) Company Disputes

    Many e-commerce businesses enter into agreements with companies specialising in SEO to assist with their online ranking. Disputes can arise where the SEO company either fails to achieve the promised results, achieves short-term gains but no long-term traction for your website, or fails to operate in accordance with a search engine’s terms of use, causing your website to be penalised and downgraded as a result.

  5. Web Designer Disputes

    A contract is usually entered into with a website designer or builder to establish an online presence. Agreements will generally specify key objectives, milestones and timescales for the design, build and improvement of a website. It is vitally important that web designers do not breach the terms of a contract as it can cause the following issues:

    • A delay or interruption in trading activity
    • A delay to the launch date of the website
    • Reputational damage to a sub-standard or absent website
    • Loss of business due to poor functionality

    If you feel that a web designer has failed to honour the terms of an agreement, they may be in breach of contract and you should take immediate legal action to protect your business.

Why Choose JMW?

Our e-commerce disputes team has experience in both regional and national courts, acting for clients across a range of industries and dealing with a variety of claims specific to a website.  We have acted on cases in which we have been required to protect the setup of a new website or to help an existing website deal with challenges to its reputation.

Talk to Us

Contact our team of solicitors today for advice on your options if you are involved in an e-commerce dispute. Call us now on 0345 872 6666 or fill in our online contact form and we will get back to you.

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