Accidents in a Hotel or Resort

If you have had an accident in a hotel or resort while abroad, and the booking was part of a package holiday, you are entitled to make a claim against the tour operator under the Package Travel Regulations. We are experts in dealing with holiday accident compensation claims and can help if you have been injured through no fault of your own.

To speak to a solicitor about making a hotel accident claim or a resort accident claim, get in touch with us today by calling 0345 872 6666. Alternatively, fill in our online enquiry form and we will get back to you.

How JMW Can Help

Unfortunately, things can often go wrong during a package holiday that result in a loss of enjoyment, and we have had a lot of experience dealing with claims that have arisen from a number of scenarios. The most common include:

  • Slips or falls in a hotel
  • Accidents involving defective balconies
  • Swimming pool accidents
  • Accidents caused by defective equipment within the resort
  • Accidents caused by a hotel employee’s negligence
  • Accidents whilst on excursions away from the resort

We see clients with varying degrees of injury, from lacerations, strains and sprains, through to life-changing and long-lasting injuries. The hotel or resort should comply with local safety standards, and if this is not the case then we can pursue a claim for you. Our hotel and resort accident solicitors can guide you through the holiday accident claims process to ensure you receive the compensation that you are entitled to. We also have foreign lawyers we can call upon to help us to gather the evidence we need to progress your case.

The accidents abroad team has a wealth of experience helping those who have suffered an injury through no fault of their own while overseas. We will take a look at your claim and discuss your options. We understand how to put together the best possible case for you to ensure you receive the holiday compensation you deserve for your injuries and loss of enjoyment. Our aim is to make the holiday accident claims process as hassle-free as possible so you can focus on making a full recovery.

What Our Clients Say

FAQs About Accidents in a Hotel or Resort

How much time do I have to make a claim?

If you are able to make a claim against your tour operator, the normal rule is that you have three years from the date the accident happened to bring your claim. However, in accidents abroad, there can be complex factors meaning shorter time limits may apply. Therefore, we recommend you seek legal advice as soon as you’re able to after your injury happens.

What compensation will I receive?

We will work with you to gather evidence to ensure you receive the proper compensation you are entitled to. This will include an award for your injury to compensate you for your pain and suffering, and an award for your financial losses, which can include the loss of enjoyment of your holiday, medical expenses, travel expenses, and loss of earnings on your return to the UK.

What should I do if I have an accident in a hotel or resort?

If you have been involved in an accident in a hotel or resort, here are some tips on what you should do:

  • Make sure you report the incident to the hotel staff and ask them to make a record in their accident book - you should ask for a copy of the form.
  • Get details of any witnesses who may have seen your accident.
  • Seek medical attention, your European Health Insurance Card or travel insurance should cover the cost.
  • Ask for copies of your medical records to help your GP or hospital back home to understand what the local medical team’s diagnosis is.
  • Take photographs of the accident location to show the cause of your injuries.

When it comes to making a claim, the more evidence you have that demonstrates exactly how your accident happened the better, and by taking these steps, you will put yourself in an excellent position to receive the best possible compensation after your accident.

What if my holiday wasn't part of a package deal?

Even if you booked your hotel and flight independently from each other, you may be able to pursue a claim if you sustain an injury whilst abroad. In some cases, we can pursue the claim for you in the courts of England and Wales.

In other cases, you may need to make a claim in the local courts and we have a network of specialist lawyers who can help us do this on your behalf. We will talk you through the details of your specific case and give you expert legal advice.

Talk to Us

To make a claim for an accident you’ve had in a hotel or resort, contact our solicitors today. Simply call us on 0345 872 6666 or fill in our online enquiry form and we will get back to you.

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