Health Spa Injury Compensation Claims

Sustaining an injury at a health spa or retreat can be distressing, particularly when the experience was intended to support rest and recovery. Accidents can occur when safety standards are not followed, equipment is not properly maintained, or staff act negligently. These incidents can happen at health spas and retreats in the UK or abroad, including during staycations.

JMW helps people who have been injured at health spas and retreats by providing clear legal advice and managing the claims process from start to finish. Our personal injury team has experience handling both accidents abroad and UK-based claims, allowing us to assess where responsibility lies and pursue compensation on your behalf. We take a proactive approach, handling communication with spa operators, insurers, and other parties, so you can focus on your recovery while we deal with the legal work.

We understand that an injury can affect your daily life, your ability to work, and your plans following a spa or retreat visit. JMW works to secure compensation that reflects the impact of the injury and any associated losses. We explain each stage of the process in straightforward terms and remain available to answer questions as the claim progresses.

To speak with one of our personal injury solicitors about a health spa or retreat injury, call 0345 872 6666 or complete our online enquiry form to request a call back at your convenience.

How JMW Can Help

JMW supports people who have been injured at health spas and retreats in the UK and abroad by providing clear, practical legal advice and managing the claim from start to finish. Our personal injury team has decades of experience handling staycation injury claims and accidents abroad, including claims linked to spa and retreat settings. The quality of our work is recognised by both the Legal 500 and Chambers & Partners, offering reassurance that your case is being handled by experienced personal injury solicitors.

When you ask us to act, we focus on building a strong case based on the facts of your accident and the impact of the injury. We gather detailed evidence, including medical records, witness information, accident reports, and relevant documentation from spa operators, hotels, or booking providers. Where appropriate, we arrange independent medical assessments to understand how the injury affects you and what recovery may involve.

We take a proactive approach throughout the claims process. Our team handles communication with insurers and other parties, explains each stage clearly, and keeps you informed as the claim progresses. This approach helps reduce the pressure an injury can place on your daily life while we deal with the legal work.

Our role is to secure compensation that reflects the injury you sustained and any related losses, such as travel disruption, time away from work, or ongoing care needs. Where rehabilitation support is required, we factor this into how the claim is pursued. Every claim is handled with close attention to the individual circumstances involved.

JMW acts on a no win, no fee basis. This means you do not pay legal fees if the claim does not succeed, allowing you to pursue compensation without financial risk.

Meet Our Team

Our personal injury team has extensive experience handling health spa and retreat injury claims, providing practical advice and consistent support throughout the claims process.

What Are the Most Common Health Spa and Retreat Accidents?

Health spa and retreat accident claims often arise when operators fail to meet expected safety standards. Health spas and retreats owe guests a duty of care to provide safe facilities, properly maintained equipment, and adequately trained staff. When this duty is breached, accidents can occur that lead to injury. These incidents can happen anywhere, including at UK health spas during staycations, or at retreats abroad. Legal advice can help determine whether negligence played a role and whether compensation may be available.

Common types of accidents that lead to health spa and retreat injury claims include:

• Slips and falls at health spas are frequently caused by wet floors, uneven surfaces, poor lighting, or a lack of warning signs in spa areas, changing rooms, pool surrounds, or walkways.
• Swimming pool and hydrotherapy accidents are often linked to unsafe pool conditions, inadequate supervision, faulty pool equipment, or failures in water quality management.
• Accidents involving defective or poorly maintained spa equipment, including treatment tables, gym equipment, saunas, steam rooms, or hydrotherapy facilities that have not been properly inspected or serviced.
• Treatment-related accidents at spas and retreats can happen where procedures are carried out incorrectly, without appropriate assessment, or using unsuitable or unsafe equipment.
• Chemical exposure incidents resulting from incorrect storage, handling, or use of cleaning products, treatment substances, or spa chemicals.
• Accidents caused by staff negligence, including insufficient instruction, lack of supervision, or failure to follow established safety procedures.

JMW examines the circumstances of each health spa or retreat accident to identify whether safety obligations were breached and who may be responsible for the injury.

What Kinds of Injuries Can Be Caused at Health Spas?

Health spa and retreat accidents can result in a wide range of injuries, depending on how the accident occurred, the facilities involved, and the treatment being carried out at the time. Some injuries resolve with treatment, while others require ongoing care or rehabilitation. Every health spa injury claim is assessed on its own facts.

Injuries commonly seen in health spa and retreat injury compensation claims include:

• Fractures and soft tissue injuries, often sustained in slips, falls, or swimming pool and hydrotherapy accidents.
• Burns and scarring caused by heat-based treatments, saunas, steam rooms, laser equipment, or faulty spa machinery.
• Skin damage and adverse reactions linked to spa treatments, chemical exposure, or inappropriate use of products.
• Musculoskeletal injuries, including injuries that affect movement, strength, or mobility following an accident at a spa or retreat.
• Injuries requiring rehabilitation, ongoing treatment, physiotherapy, or medical care to support recovery.

When advising on health spa injury compensation, JMW considers the nature of the injury, the treatment required, and how recovery affects daily life, work, and longer-term wellbeing.

Who Is Eligible to Make a Claim?

You may be eligible to make a health spa or retreat injury claim if you were injured because reasonable safety standards were not met. This applies to accidents at health spas and retreats in the UK or abroad, including during staycations. Eligibility depends on whether negligence caused the injury. If so, you may be able to claim, whereas if the incident was unavoidable, you may be unable to seek compensation.

In most health spa accident claims, the following criteria must be satisfied:

• A duty of care was owed: health spas and retreat operators have a legal responsibility to take reasonable steps to keep guests safe while using their facilities and services.
• That duty of care was breached: this may involve unsafe premises, poorly maintained equipment, inadequate risk assessments, or failures in staff training or supervision.
• An injury was sustained: you must have sustained an injury as a result of the health spa or retreat accident.
• The injury was caused by the breach: there must be a clear link between the failure to meet safety standards and the injury you experienced.

Health spa injury claims may be brought by people attending a spa or retreat as part of a holiday, short break, or day visit. You may also be eligible where the spa or retreat was booked as part of a package or through a third party. Each claim is assessed individually, and JMW explains how the eligibility criteria apply to your circumstances.

If you are unsure whether you are eligible to make a health spa or retreat injury claim, JMW can review what happened and provide clear guidance on your options.

What Is the Claims Process?

The health spa and retreat injury claims process is designed to establish what happened, who was responsible, and how the injury has affected you. JMW manages this process on your behalf, keeping it clear and proportionate at every stage.

The process usually involves:

• Initial discussion: we speak with you to understand how the accident occurred, the injuries sustained, and where the spa or retreat was located. This allows us to advise on the merits of the claim and the next steps.
• Gathering evidence: we collect relevant evidence to support the claim, such as accident reports, witness details, medical records, and documentation from the spa operator, hotel, or booking provider.
• Establishing liability: we assess whether the health spa or retreat failed to meet its duty of care under the Occupiers’ Liability Act 1957 and whether that failure caused the injury.
• Medical assessment: where appropriate, an independent medical assessment is arranged to understand the extent of the injury and the expected recovery. This helps value the claim accurately.
• Valuing compensation: we assess general damages and special damages based on the evidence gathered and the impact of the injury.
• Resolving the claim: most health spa injury claims are resolved through negotiation without the need for a trial. We handle all communication and update you as the claim progresses.

JMW explains each stage as the claim moves forward and remains available to answer questions, allowing you to focus on your recovery while we deal with the legal work. Learn more about the process of making a personal injury claim.

Q

How much compensation can I get?

A

Compensation for a health spa or retreat injury is assessed on an individual basis and reflects how the injury has affected you. There is no fixed amount for health spa injury compensation. Instead, each claim is valued by considering the nature of the injury, the impact on daily life, and any losses linked to your recovery.

Compensation is usually made up of two parts:

• General damages: these compensate for the pain, discomfort, and loss of amenity caused by the injury itself. This includes physical injuries and any psychological symptoms that arise as part of the injury. Medical evidence, including reports from an independent medical assessment, is used to understand how the injury affects you now and in the future.
• Special damages: these cover financial losses and expenses that result from the injury. This may include lost earnings, medical costs, travel expenses, care or assistance needs, and other out-of-pocket costs linked to your recovery. Documents such as payslips, invoices, and receipts can be used to support this part of the claim.

When advising on compensation, JMW considers the full impact of the injury, not just the immediate effects. We explain how compensation is assessed, what can be included, and how evidence is used to support the value of the claim. Our focus is on securing compensation that accurately reflects what you have experienced.

Q

What evidence do I need?

A

Evidence plays an important role in health spa and retreat injury claims, as it helps show how the accident happened, who was responsible, and how the injury has affected you. You do not need to gather everything yourself. JMW supports you by identifying what evidence is required and taking steps to obtain it on your behalf.

Common types of evidence used in health spa injury claims include:

• Accident reports: a record made by the health spa or retreat at the time of the incident can confirm where and how the accident occurred.
• Medical records: documents from your GP, hospital, or treating clinician show the nature of the injury and the treatment required.
• Photographs: images of the accident scene, any hazards present, and visible injuries can provide helpful context.
• Witness details: contact information for anyone who saw the accident or the conditions leading up to it.
• Financial records: payslips, invoices, and receipts can support claims for financial losses linked to the injury, such as lost earnings or medical expenses.

Evidence is used to demonstrate whether negligence occurred and whether the injury resulted from a failure to meet safety standards. If evidence is not immediately available, this does not prevent a claim from being explored. JMW advises on what can be obtained and handles evidence gathering wherever possible.

Q

How can I request access to CCTV footage?

A

CCTV footage can be helpful in health spa and retreat injury claims, as it may show how an accident occurred and the conditions at the time. Many health spas and retreats use CCTV in public areas such as reception spaces, corridors, pool areas and walkways.

If CCTV footage exists, it is usually held by the spa or retreat operator. In some cases, footage is only retained for a short period, so early action can be beneficial. You do not need to contact the operator directly to request this information. JMW can make a formal request on your behalf and deal with any correspondence relating to data protection or disclosure.

Where appropriate, CCTV footage may be used alongside other evidence, such as accident reports, witness statements, and photographs, to establish what happened and whether safety standards were breached. If CCTV footage is not available, this does not prevent a claim from being pursued. JMW will advise on alternative ways to support the claim using other forms of evidence.